Identifying and ranking the dimensions of technological innovation capabilities that are effective in improving the performance of the Mashhad bus organization

The current research seeks to identify the dimensions of technological innovation capabilities that are effective in improving the performance of the Mashhad Municipal Bus Organization. This research is applied in terms of purpose and descriptive-survey in terms of data collection. The statistical population of this research in the qualitative stage included 13 experts (top managers of the bus organization and university professors) who were selected using the snowball sampling method, and in the quantitative stage, they included 350 employees of the bus organization who, using the table Morgan and random sampling method, 180 of them were included in the research process. The software used to analyze the research data was SPSS version 2023. The steps of the Delphi method in the present study were completed in three rounds. In each round, the mean, standard deviation, and Kendall's correlation coefficient were fully and accurately calculated, and after reaching a relative consensus on the components, dimensions of the indicators, and based on the results of the standard deviation of the answers given by the panel members, the importance level was determined. The indices have decreased and more than 90% of them have decreased below 0.05 in the third round. Also, among the identified components, innovation has the highest average rank and is ranked first, and interaction is ranked second, communication is ranked third, knowledge is ranked fourth, leadership is ranked fifth, integrity is ranked sixth, and support from top managers of the organization is ranked seventh and Reward and motivation are ranked eighth.